Job Description

The HVAC Technician is responsible for providing timely and quality repairs of Heat Pumps, Heating Ventilation and Air Conditioning, Gas and Oil Furnaces & Boilers while maintaining the highest level of customer service. Job Duties/Responsibilities

• Performs timely and quality repairs in resolving customer complaints
• Diagnoses and repairs HVAC equipment in the customer's home and gives the customer an accurate estimate of the cost of repair if applicable
• Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products regarding HVAC
• Works as a dedicated team member to ensure fast, flexible and expert service to every customer
• Maintains high level of customer satisfaction through efficient and timely customer resolution
• Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition
• Removes any equipment necessary for the installation of new HVAC product and material according to manufacturer's specifications
• Cleans up work areas, including any areas that were utilized for the installation process
• Performs other duties as assigned

Company Description

James River Air Conditioning - When Comfort Matters! Hugh E. Joyce founded James River Heating Air Conditioning Company in 1967. The company, initially called Joyce Air, began as a one-man operation, with the owner selling, installing, and managing the entire operation. During the early 1970’s, the company continued to grow and become more diversified, and in the mid-1970’s the Company name was changed to James River Air Conditioning. The 1970’s were a turning point for the company, as it began to develop a strong service business. As the Company grew, Mr. Joyce realized that people were the key to growth and success. They were the most valuable assets a good mechanical firm could have. In order to maintain the best personnel, promote high professional standards, and increase productivity, Mr. Joyce established a caring atmosphere that still exists today. Throughout the 1980’s, the Company continued to grow, offering services and products through three major groups: Residential, Commercial, and Design/Build. During the 1990’s, Hugh E. Joyce passed the torch to his son, Hugh A. Joyce. “Hugh, Jr.” launched the company toward the twenty-first century with plans for growth and expansion. Using the solid foundation already established and the latest products and technology, the company continued to grow rapidly.

Benefits

• 401(K) with Company Match
• Dental Insurance
• Direct Deposit
• Formal Ongoing Training Program
• Life Insurance
• Long-term Disability Insurance
• Medical Insurance
• Paid Vacation & Holidays
• Short-term Disability Insurance
• Uniforms Provided
• Vision Insurance

IT Help Desk Specialist The IT Help Desk Specialist will be responsible for providing technical assistance related to applications, hardware, cellular telephone, tablet and network-related issues. Candidates should have advanced-level knowledge of Microsoft Office 2013, Windows 7 and 10, and document management systems.   Responsibilities

• Provides principle telephone and remote assistance for users on all applications, hardware, cellular telephone, tablet and network-related issues
• Provides principal support for the  telecommunications system, including instruction in phone use and dialing, maintenance of voicemail passwords and configuring conference calls
• Provides 1st level Network/Server administration, including but not limited to Outlook account management, Active Directory administration (adding and removing user from groups and troubleshooting issues with Active Directory accounts) and shared drive administration (creating shared drives, modifying security levels, etc.)
• Equipment deployment and set up for employees both in the office and the field.
• Has a strong ability to effectively troubleshoot mobile devices including but not limited to Android, iPhone, and iPad

Qualifications

• One to three years of experience supporting the latest version of the Microsoft Office application suite
• One to three years of experience in a technical environment.
• Help Desk Analyst certification a plus

Desired Skills & Experience:

• Doesn’t avoid a challenge and is willing to step up to opportunity
• Attention to detail is a MUST
• Show us you can work/play well with others in and outside the team
• Demonstrate a willingness to improve yourself and grow with the organization
• Experience with various Antivirus software packages and remote access solutions
• Microsoft Active Directory administration
• Understand support tools, techniques, and how technology is used to provide IT services
• Internet-related technologies, including - Registrars, SSL and hosting providers
• Be driven to develop a solid “knowledge base” of best practices, problem resolutions for each of the above mentioned technologies

All employees must be able to pass our background check, drug-screen, and MVR driving record check.

Job Purpose As a member of our commercial team, this position is responsible for supporting project sales efforts by assisting with all facets procurement of equipment and non-equipment requests submitted by the sales team.  The Commercial Project Sales Support Coordinator is also responsible for data entry/maintenance for both contract and non-contract site locations. The successful candidate is a multi-tasker, is organized with a focus on attention to detail, and is driven to delight our clients. Duties and Responsibilities This position requires an enthusiastic, self-motivated individual with excellent verbal and written communication skills as well as a proficiency with Microsoft Office, including Word, Excel, Power Point, and Outlook. This role is vital to maintaining strong relationships and ensuring our clients receive service that exceeds their expectations. Duties include but are not limited to:

• Assist Commercial Install Coordinator with all facets of purchasing of equipment needs for Commercial projects to include placing orders, confirming orders with the vendor, managing delivery expectations, acting as the liaison between sales, the project coordinator, and the vendor, and any task as required to ensure all projects are completed on or before the established deadline. Act as primary for all non-equipment purchasing requests.
  • Job order e-mail distribution group will be used for sales to send all requests
  • Within a 3 to 4 hour time window, this position will report back to sales with purchase order number and order status.
• Maintain weekly log of purchase requests, to include: when received, requested by, and date ordered.
• Warranty letters and/or other services available – draft document(s) and send to client. Update start dates in data base. Completion expectation – one week.
• Regularly maintain and update equipment data for both contract and non-contract sites as information is received from equipment installations and contract start-ups to include filter and belt updates to site and Aireco, if order is to be amended. Completion expectation – one week.
• Assemble and distribute, as needed, contract start-up reports with repair costs for all new contracts.
• Contract site quote adds to include new small site PM opportunities, provide quoting based on flat rate basis as directed by sales or Commercial Service Manager. New large site PM opportunities should be recorded and turned over to the Sales Project Manager.
• Provide daily summary log of action(s) taken for above duties.
• Log all call back/customer complaints and sick days by Technician for Commercial Service Manager.
• Actively respond to Tier Two (2) incoming calls to the service department.
• Assist with closing all quotes related to unit replacements including replacements completed by JRAC or other companies as needed.
• Assist with monitoring and follow up of Good Leads program as needed.
• Act as administrative support, as needed, for operations and sales team to include report generation
• Other duties as assigned

Qualifications Requirements:

• Bachelor’s degree or equivalent employment experience to include military experience
• Proven client management, vendor relations, and leadership experience
• Driven to achieve long and short term goals within specific deadlines; time management skills are a must
• Customer oriented, strong communication skills both written and verbal
• Exceptional organizational and presentation skills
• Motivated self-starter with the ability to make decisions, think rationally, and exercise good judgment
• Strong sense of urgency and desire to achieve exceptional client service and improve or enhance the client’s experience
• Desire to be part of something bigger than just the job; work performance has a direct effect on the success of the company
• Understanding and commitment to a safe working environment
• Fluent in the use of technology to include Microsoft Office suite and web-based internet research

Other required skills include: Ability to write routine reports and correspondence. Ability to speak effectively with customers one-on-one or groups of employees of organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Must be able to pass the required background check, drug-screen, and MVR driving record check. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and climb or balance. The employee is frequently required to sit; stoop, kneel, crouch, and crawl. The employee must occasionally lift and/or move up to 10 pounds, and on rare occasions, move more than 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

James River Air Conditioning, Richmond, VA Be a part of a team that provides world-class service with all the warmth, spirit and conviction of a locally owned and operated business! Whether you have years of experience or just graduating, we offer a range of opportunities for you to be successful. At James River Air Conditioning, Every member of our team is important! Working as a team, our associates strive to surpass our customers’ expectations. Our success depends on delighting our customers and James River Air Conditioning associates stop at nothing to make this happen. By combining the energy, knowledge, and skills of a top notch team, James River Air Conditioning continues to be the market leader providing superior service. This success can be directly attributed to the dedication, hard work, and professionalism of our associates. We offer an excellent salary and benefits package above the marketplace average to create or continue your career. Come join us today! As a member of our commercial team, this position is responsible for supporting sales efforts by assisting with development and cultivation of new client opportunities. The Commercial Client Associate is also involved in the Customer Assurance, Review, and Evaluation (CARE) Program and various client service support programs. The successful candidate is a great listener, interested in promoting client satisfaction and creativity, and is driven to delight our clients. Duties and responsibilities This position requires an enthusiastic, self-motivated individual with excellent verbal and written communication skills as well as a proficiency with Microsoft Office, including Word, Excel, Power Point, and Outlook. This role is vital to maintaining strong relationships and ensuring our clients receive service that exceeds their expectations.

At James River Air Conditioning, Every member of our team is important! Working as a team, our associates strive to surpass our customers’ expectations. Our success depends on delighting our customers and James River Air Conditioning associates stop at nothing to make this happen. By combining the energy, knowledge, and skills of a top notch team, James River Air Conditioning continues to be the market leader providing superior service. This success can be directly attributed to the dedication, hard work, and professionalism of our associates. We offer an excellent salary and benefits package above the marketplace average to create or continue your career. Come join us today! Currently seeking a confident, experienced sales professional to expand our sales efforts as a Commercial Sales Representative. This is an opportunity to work with Central Richmond's commercial client base and grow with James River Air Conditioning! We’re looking for a savvy and aggressive sales prospector with B2B sales experience. As a member of the James River Air Conditioning sales team, you'll be given a designated territory, as well as extensive on-the-job training including HVAC industry specifics that are helpful to develop the knowledge base you'll need to accomplish our mission...Delight Our Client! This position includes a solid base compensation package with a commission structure that is only limited to your ability to close the sale. We want to help you be successful while providing you with financial security. This is a rare opportunity to utilize your business development skills to earn unlimited income while building your designated sales territory. If you are a motivated sales leader with the ability to develop relationships, can close the sale in a way that delights our client, and you enjoy building relationships with key business leaders, we'd love to meet you! As a Commercial Sales Representative you must be self-motivated, be willing to take the initiative to prospect accounts in your designated territory, and be ready to join a team of high-energy professionals. The successful candidate will have knowledge of the business environment and be familiar with the greater Richmond geography. Must have solid understanding of sales process, sales planning, territory development, and pipeline management to compliment strong direct selling competencies.

Be a part of a team that provides world-class service with all the warmth, spirit and conviction of a locally owned and operated business! Whether you have years of experience or just graduating, we offer a range of opportunities for you to be successful. At James River Air Conditioning, Every member of our team is important! Working as a team, our associates strive to surpass our customers’ expectations. Our success depends on delighting our customers and James River Air Conditioning associates stop at nothing to make this happen. By combining the energy, knowledge, and skills of a top notch team, James River Air Conditioning continues to be the market leader providing superior service. This success can be directly attributed to the dedication, hard work, and professionalism of our associates. We offer an excellent salary and benefits package above the marketplace average to build or continue your career...Come join us today! As a Sheet Metal Mechanic, you will be responsible for the installation of commercial air conditioning/heating systems. In addition, assist with the installation of duct work. The ideal candidate will have an aptitude for the mechanical trades and will be experienced with the use of hand and power tools, able to utilize appropriate math skills, able to read/use blueprints, and able to follow established safety rules and regulations to maintain a safe and clean environment. Responsibilities:

• Measures, cuts, bends, and forms metal components to their precise shapes and fastens them into a finished product
• Utilizes tape measures, shears, saws, drills, and punches to cut metal parts without mechanical aids
• Inspects and fabricates parts together using, nuts, bolts, rivets, screws, and clips
• Transports, joins, and fastens parts to walls, floors, or ceilings using metal hangers
• Utilizes hammers, punches, drills, and shears to make custom-fitted parts, either by altering shop made parts or creating custom-fit parts on site

Qualifications:

• High school diploma or equivalent preferred
• Three years of experience in commercial sheet metal/light construction work
• Safety and customer service oriented
• Strong multi-tasking capabilities
• Able to work irregular and extended hours
• Ability to pass background screen, drug screen, and clean MVR

Great Benefits Package Including:

• Competitive wages
• Uniforms
• 401(k) plan with a generous company match Medical, dental, vision, and prescription drug benefits
• Life and accidental death insurance
• Short and Long-Term disability insurance
• Paid holidays and paid time off
• Tuition reimbursement
• And much more!

James River Air Conditioning, Richmond, VA Be a part of a team that provides world-class service with all the warmth, spirit and conviction of a locally owned and operated business! Whether you have years of experience or just graduating, we offer a range of opportunities for you to be successful. At James River Air Conditioning, Every member of our team is important! Working as a team, our associates strive to surpass our customers’ expectations. Our success depends on delighting our customers and James River Air Conditioning associates stop at nothing to make this happen. By combining the energy, knowledge, and skills of a top notch team, James River Air Conditioning continues to be the market leader providing superior service. This success can be directly attributed to the dedication, hard work, and professionalism of our associates. We offer an excellent salary and benefits package above the marketplace average to create or continue your career. Come join us today! The Commercial Plumber position will provide a full range of plumbing installation, repair, and upgrade services in a commercial setting. He or she must be able to assemble, install, and repair pipes, fittings, and fixtures of heating, water, and drainage systems according to specifications and plumbing codes in an efficient and professional manner. The ideal candidate for this position is a fully-licensed plumber and has three to five years of service experience. He or she must be familiar with all phases of commercial plumbing services, drain cleaning, installations, ground work, boiler service and installations, and plumbing code

Be a part of a team that provides world-class service with all the warmth, spirit and conviction of a locally owned and operated business! Whether you have years of experience of just graduating, we offer a range of opportunities for you to be successful. At James River Air Conditioning, Every member of our team is important! Working as a team, our associates strive to surpass our customers' expectations. Our success depends on delighting our customers and James River Air Conditioning associates stop at nothing to make this happen. By combining the energy, knowledge, and skills of a top notch team, James River Air Conditioning continues to be the market leader providing superior service. This success can be directly attributed to the dedication, hard work, and professionalism of our associates. We offer an excellent salary and benefits package above the marketplace average to create or continue your career...Come join us today! As a Residential Plumber Technician, you will perform diagnostic, service, and installation of plumbing in residential environments. With the James River Air Conditioning Company commitment to customer service, you will address and resolve customer concerns. Other duties include assembling, installing, and repairing pipes, fittings, or fixtures of heating, water or drainage systems. The Plumber provides a full range of plumbing installation, repair, and upgrade services in a residential settings. He or she must be able to assemble, install, and repair pipes, fittings, and fixtures of heating, water, and drainage systems according to specifications and plumbing codes in an efficient and professional manner. The ideal candidate is a fully-licensed plumber and has three to five years of service experience. He or she must be familiar with all phases of residential plumbing services, drain cleaning, installations, ground work, boiler service and installations, and plumbing code. He or she must be committed to safety and must have solid interpersonal and customer service skills, good computer skills, and the physical ability to perform the requirements of the job. All employees must be able to pass our background check, drug-screen, and MVR driving record check

James River Air Conditioning, Richmond, VA Be a part of a team that provides world-class service with all the warmth, spirit and conviction of a locally owned and operated business! Whether you have years of experience or just graduating, we offer a range of opportunities for you to be successful. At James River Air Conditioning, Every member of our team is important! Working as a team, our associates strive to surpass our customers’ expectations. Our success depends on delighting our customers and James River Air Conditioning associates stop at nothing to make this happen. By combining the energy, knowledge, and skills of a top notch team, James River Air Conditioning continues to be the market leader providing superior service. This success can be directly attributed to the dedication, hard work, and professionalism of our associates. We offer an excellent salary and benefits package above the marketplace average to create or continue your career. Come join us today! James River Air Conditioning is seeking HVAC Helpers to join our Residential and Commercial teams. What you'll do

• Candidates will assist with installation, replacement and retrofiting of HVAC equipment, sheet metal products and duct work for residential and commercial projects.
• Assist with any tasks needed to complete the project.

What we're looking for

• Knowledge of HVAC industry or willingness to learn.
• Completion of (or currently completing) HVAC trade school (not required, but a plus).
• EPA certification, or willingness to obtain within 1 year.
• Knowledge of OSHA safety regulations.
• Knowledge of basic construction/shop math.
• High school diploma or equivalent.
• Maintain a positive attitude and willing to work in a team environment.
• Ability to communicate effectively and deal diplomatically with co-workers
• Ability to work with direct supervision and show initiative and willingness to learn.
• Ability to work within precise limits or standards of accuracy.
• Ability to work easily and skillfully with hands.
• Ability to work a flexible schedule including nights, overtime, and weekends (as necessary).

What we'll offer you

• Competitive wages.
• Company uniforms.
• 401(k) plan with a generous company match.
• Medical, dental, and vision insurance.
• Life and accidental death insurance.
• Short and Long-Term disability insurance.
• Opportunities for career growth, training, and development.

The qualified candidate must have a high school diploma or equivalent, excellent communication skills, and basic diagnostic skills. Also required is the ability to perform equipment service and maintenance and to follow controls/wiring diagrams and schematics. Customer satisfaction is a priority and technicians must be willing to work overtime, night, and weekend hours as needed. All employees must be able to pass our background check, drug-screen, and MVR driving record check. We offer total compensation packages that enable our associates to lead prosperous lives at work and at home. We offer innovative benefits designed for individuals and families that are focused on health and wellness, financial security and work-life balance. Equal Employment Opportunity In order to provide employment and advancement opportunities to all individuals, employment decisions at JRAC will be based on merit, qualifications, and abilities. Except where required or permitted by law, employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law

James River Air Conditioning, Richmond, VA Be a part of a team that provides world-class service with all the warmth, spirit and conviction of a locally owned and operated business! Whether you have years of experience or just graduating, we offer a range of opportunities for you to be successful. At James River Air Conditioning, Every member of our team is important! Working as a team, our associates strive to surpass our customers’ expectations. Our success depends on delighting our customers and James River Air Conditioning associates stop at nothing to make this happen. By combining the energy, knowledge, and skills of a top notch team, James River Air Conditioning continues to be the market leader providing superior service. This success can be directly attributed to the dedication, hard work, and professionalism of our associates. We offer an excellent salary and benefits package above the marketplace average to create or continue your career. Come join us today! SENIOR LEVEL COMMERCIAL INSTALLER/MECHANIC needed to perform/lead installation of small to large split systems, package units, minor ducting, boilers and more. Qualified candidate must have at least 10 years' experience installing systems of the same type; have a good driving record; have excellent references; be obsessed with high-quality workmanship; be able to perform all hookups/startup procedures; possess excellent communication skills (verbal, written, and electronic) and work within established time-frames and budgets. What You Will Bring to the Team:

• 3 - 5 years of experience in HVAC installation and repair
• Journeyman level experience troubleshooting, servicing and repairing HVAC equipment
• Journeyman or Master’s licenses (preferred, but not required)
• Completion of applicable trade school (preferred, but not required)
• High school diploma or equivalent
• Communication and customer service skills
• Knowledge of OSHA safety regulations
• Must be able to work independently and without supervision
• Must have a clean driving record and able to pass a drug screen and background check

Great Benefits Package Including:

• Competitive wages
• Company van
• Uniforms 401(k) plan with a generous company match
• Medical, dental, vision, and prescription drug benefits
• Life and accidental death insurance
• Short and Long-Term disability insurance
• Paid holidays and paid time off
• Tuition reimbursement
• And much more!

James River Air Conditioning, Richmond, VA Be a part of a team that provides world-class service with all the warmth, spirit and conviction of a locally owned and operated business! Whether you have years of experience or just graduating, we offer a range of opportunities for you to be successful. At James River Air Conditioning, Every member of our team is important! Working as a team, our associates strive to surpass our customers’ expectations. Our success depends on delighting our customers and James River Air Conditioning associates stop at nothing to make this happen. By combining the energy, knowledge, and skills of a top notch team, James River Air Conditioning continues to be the market leader providing superior service. This success can be directly attributed to the dedication, hard work, and professionalism of our associates. We offer an excellent salary and benefits package above the marketplace average to build or continue your career. Come join us today! As a member of our team, you will apply your technical skills and knowledge to install, start up, and basic troubleshooting new and replacement systems used in our residential department. The HVAC Installer must be able to install all makes and models of new and replacement HVAC systems to code. He/She must be able to diagnose, troubleshoot, and explain all problems/options to the client and follow through from diagnosis to repair/installation completion. In addition, the HVAC Installer needs to be a team player willing to share knowledge with junior team members and must be willing to continually expand knowledge and skills to provide the best customer service. The successful candidate must have a valid driver's license a clean MVR (motor vehicle record). Responsibilities :

• Replaces any heating, air conditioning, or refrigeration equipment/systems
• Installs new HVAC duct systems for residential locations
• Tests electrical circuits and components for continuity using electrical test equipment
• Tests pipe or tubing joints and connections for leaks using a pressure gauge or soap-and-water solution
• Joins pipes or tubing to the equipment and to the fuel, water, or refrigerant source in order to form a complete circuit
• Designs and connects electrical wiring between the controls and equipment according to the wiring diagram
• Obtains and maintains required certifications
• Attends ongoing training and educational sessions to enhance knowledge base
• Installs, connects, and adjusts thermostats, humidistats, and timers using hand tools
• Complies with all applicable standards, policies, and procedures, including safety procedures and the maintenance of a clean work area
• Inspects and tests systems to verify compliance with plans and specifications and to detect and locate malfunctions
• Works irregular and extended hours, including overtime during our busy season
• Prepares reports for individual installation jobs, which includes reports on start-up, customer specifications, and invoicing
• Establishes rapport with customers through active listening
• Trains customers to understand their new HVAC systems
• Assists with on the job training for junior technicians

Qualifications :

• High school diploma or equivalent preferred
• 2-3 years of HVAC installation experience
• Safety and customer service oriented
• Neat, clean, and professional appearance
• Organized and detail oriented Strong multi-tasking capabilities

Team player All employees must be able to pass our background check, drug-screen, and MVR driving record check. We offer total compensation packages that enable our associates to lead prosperous lives at work and at home. We offer innovative benefits designed for individuals and families that are focused on health and wellness, financial security and work-life balance. Equal Employment Opportunity In order to provide employment and advancement opportunities to all individuals, employment decisions at JRAC will be based on merit, qualifications, and abilities. Except where required or permitted by law, employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law

James River Air Conditioning, Richmond, VA Be a part of a team that provides world-class service with all the warmth, spirit and conviction of a locally owned and operated business! Whether you have years of experience or just graduating, we offer a range of opportunities for you to be successful. At James River Air Conditioning, Every member of our team is important! Working as a team, our associates strive to surpass our customers’ expectations. Our success depends on delighting our customers and James River Air Conditioning associates stop at nothing to make this happen. By combining the energy, knowledge, and skills of a top notch team, James River Air Conditioning continues to be the market leader providing superior service. This success can be directly attributed to the dedication, hard work, and professionalism of our associates. We offer an excellent salary and benefits package above the marketplace average to create or continue your career. Come join us today! The HVAC Technician provides a full range of installation, repair, and upgrade services for a wide range of heating and cooling products (including air conditioners, heat pumps, furnaces, fan coils, and thermostats) in both residential and commercial settings. He or she must be able to troubleshoot and repair residential/commercial HVAC equipment in an efficient and professional manner. The ideal candidate for this position has a high school diploma or GED, has graduated from an accredited HVAC training program, and has three to five years of HVAC industry experience. In addition, he or she must be committed to safety in the use of all hand and power tools and must have solid interpersonal and customer service skills. Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position