Reviews - James River Air Conditioning Company

Our Reviews

Professional, spent time explaining things to me, followed up. Excellent employees.

Good people to work with! Always on time and get it done right!

Mike did a fantastic job of explaining the problem and then fixing it. He took the time to diagnosis what was going on after a few visits from others who were not able to solve the issue with our furnace cutting off.

My heat had stopped working due to a full drain pan of water. Corey came in just a few hours (this was a weekend), and was able to diagnose the issue to a disconnected condensation drain pipe. I’m so glad for his quick troubleshooting, clear explanation, and quick repair. He didn’t play any games; it’s nice to have companies you can trust. Highly recommend!

1 of two heating units shut down in the late evening (10 pm ) - we made a call to James River in the am and a technician arrived mid day— assessed the issue and discussed costs and repair fee for our approval —. The tech secured parts within one hour, returned with parts and made installation within 45 min then tested the unit for us and shared again the repair info. To our satisfaction we had heat!! Both units are functioning fine !!! Thank you!!!! Great service!!!

My technician, Mike, was very personable and straightforward. He took time to explain things when I didn't understand, and was quick in getting the repairs done.

Our heat went out overnight, and when I called James River Air Conditioning, they were very quick to respond and had a technician at our house that day by noon and he had the unit working in less than an hour. We have used this company for years, and we are very happy with their people and service.

The technician, Karson was on time, professional and very thorough. Karson took the time to demonstrate and teach us some thermostat settings that we were not aware of which improved performance. He also discovered a couple of minor discrepancies on a previous installation and corrected them accordingly! I was very appreciative of that attention in particular because I am a customer who appreciates things being correct. Many thanks to Karson.

Excellent customer service when scheduling appointments to excellent service for maintenance.

Had problems with my home warranty and called James River. They came out very quickly and got my heat fixed in a couple of hours. I would recommend them to anyone and will be using James River again.

JRAC responded to our call for HVAC repair in less than 24 hrs and repaired the unit soon after they arrived. This was great service from an excellent company and a very competent repairman.

Had a busted & leaking pipe in the attic water was pretty heavy James River initially said they would be here Wednesday afternoon, but Cliff contacted me Tuesday evening said he can show up now he did job was completed house was warm again after a couple of freezing days & nights Thank You Cliff and staff

Mike called and sent text message to confirm appointment and arrived on time. I have been extremely pleased with James River Air Company: their service, responsiveness, quality and technicians have been excellent! Thank you. Great experience!

Today was my second experience with James River. The first was for plumbing repair and today was HVAC repair. I am very impressed with the professionalism of the Technicians. I am most impressed by their keeping me informed of the process and findings during the service procedures and advising me of aging equipment expectations. Finally I have found a service company that I am comfortable with.

This company does it right. Had an appointment for next month but system went bad on Sunday, they were out on Monday afternoon to check it and were back Wednesday morning to install a new furnace. Could not be happier with the people and service.

Excellent. Service agent arrived on time. Worked efficiently and speedily, gave feedback

The techs are knowledgeable and courteous. They are responsive to provide full explanations of what is necessary. Give you alternatives. Excellent service. Our tech, Brad does an amazing job. I would strongly recommend James River to anyone who needs service or maintenance.

We use James River for plumbing, electrical and HVAC. Never once have been unsatisfied. Always above and beyond.

Recently purchased home. Needed a new thermostat installed and HVAC inspected and serviced. James River came out the same day and provided the service requested. Also have an estimate to replace hot water tank and furnace. Very happy with their service and will use in the future.

Honest and could not ask for more professional and courteous technicians.

When I called to schedule an appointment they were very willing to meet the need that was an issue at that time. Almost within minutes I received a call from the technician setting up a time and date. He was great. When he came out he was professional, cordial, pleasant and and went right to work assessing the problem and needed resolution.

Even though the weather had been bad, the Technician was cheerful and professional. And the maintenance checkup was done quickly.

Justin from James River Air did a great job and was very thorough with the way he handled his work. He went through the whole process with me and explained everything he had done and how the HVAC system was working. He setup the next step in the process which is to repair a faulty sensor in the system. Great job Justin !!!

We’ve dealt with this company for over 15 years and have never had a reason to look else where for product.

Wonderful service! They were able to come out the same day I requested an appointment and service was professional and timely. Vinny was very knowledgeable and put my mind at ease with the service and care of our HVAC unit. Will definitely be using again.

JR has great customer service and great technicians. The crew is professional and trustworthy, especially the HVAC team.

We have James River Air come to do maintenance twice a year and the the service folks are so professional, friendly and are great explaining what they did and what might be needed. We have used this company for over 9 years. Great local company!

Very professional and customer focused attention during the service appointment. Technician made excellent recommendations to ensure safety and improved function of equipment.

JRA performed my semi annual maintenance check recently and found a capacitor was faulty. The technician had one on his truck and installed it quickly, finished the inspection, washed the coils and was on his way all within one hour. Doing regular maintenance check keeps my heat pump running efficiently and I think it will prolong the life of the unit. JRA is always prompt. The workmen are always friendly. I appreciate JRA.

James River put in a new HVAC system and thermostat for us in Fall 2020 and just came and did free preventative maintenance for the second time (once in Fall 2021 and this most recent service last week). The system works beautifully and is easy to operate. The office staff is efficient and provides excellent customer service. The technicians are polite, respectful, professional and knowledgeable. I highly recommend James River.

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It is important to us that we are able to respond to your emergency need right away. If it is after hours and your issue requires an immediate response, please call us at (804) 358-9333.

The requested date and time is subject to change and all online bookings will be confirmed by a phone call.

It is important to us that we are able to respond to your emergency need right away. If it is after hours and your issue requires an immediate response, please call us at (804) 358-9333.

The requested date and time is subject to change and all online bookings will be confirmed by a phone call.