No Heat or Cooling
(No Air Flow)

• Check fuses or circuit breakers
• Make sure the thermostat is in the ‘ON’ position
• Make sure that nothing is blocking the vents

No Heat or Cooling (Air Flow)

• Check to make sure that the vents are not obstructed
• Check the air filter

Ice on Outdoor Heat Pump Unit (Frost Only)

• Normal – Should defrost every 90 minutes +/-

Ice on Outdoor Heat Pump Unit (More than 1/2 Inch)

• In freezing rain, this would be normal
• Put the system switch on the thermostat to emergency heat and call for service if ice continues to build

Steam from Outdoor Heat Pump Unit

• Normal during defrost cycle

High Energy Bills

• Call for service

No Heat

• Check oil / gas service
• Make sure the system switch on the thermostat is in the ‘ON’ position
• Check fuses and circuit breakers

Loud Air Noise from Furnace

• Check the blower – ‘MAKE SURE POWER IS OFF FIRST’
• Check the air filter

Poor Air Flow

• Check the air filter
• Clear any obstructions from vents

High Energy Bills

• Call for service

Low Humidity / No Humidity from Unit

• Make sure the water valve is turned on
• Check water line & in-line filter (Filter should be hanged / cleaned yearly)
• Check water pad
• Check water injector
• Make sure bypass damper is open
• Make sure the humidistat is on and set to the proper humidity level
• Make sure the water line is attached to the hot water
• Run the fan continuously on the heating system

Wild Temperature Swings

• Make sure the wall behind the thermostat is insulated so cold air or hot drafts don’t affect it
• Make sure the thermostat is not getting hit with drafts from outside doors, windows, attic trap doors, etc.
• Check to make sure the thermostat is level and is properly installed

Hot or Cold Spots

• Check the system air flow damper settings
• Make sure all vents are clear
• Check system filters
• Make sure vents are not closed
• Check system fan settings