Archive for VA

Residential HVAC Service Technician

Job Description

The HVAC Technician is responsible for providing timely and quality repairs of Heat Pumps, Heating Ventilation and Air Conditioning, Gas and Oil Furnaces & Boilers while maintaining the highest level of customer service.

Job Duties/Responsibilities

  • Performs timely and quality repairs in resolving customer complaints
  • Diagnoses and repairs HVAC equipment in the customer’s home and gives the customer an accurate estimate of the cost of repair if applicable
  • Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products regarding HVAC
  • Works as a dedicated team member to ensure fast, flexible and expert service to every customer
  • Maintains high level of customer satisfaction through efficient and timely customer resolution
  • Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition
  • Removes any equipment necessary for the installation of new HVAC product and material according to manufacturer’s specifications
  • Cleans up work areas, including any areas that were utilized for the installation process
  • Performs other duties as assigned

Company Description

James River Air Conditioning – When Comfort Matters!
Hugh E. Joyce founded James River Heating Air Conditioning Company in 1967. The company, initially called Joyce Air, began as a one-man operation, with the owner selling, installing, and managing the entire operation. During the early 1970’s, the company continued to grow and become more diversified, and in the mid-1970’s the Company name was changed to James River Air Conditioning.

The 1970’s were a turning point for the company, as it began to develop a strong service business. As the Company grew, Mr. Joyce realized that people were the key to growth and success. They were the most valuable assets a good mechanical firm could have. In order to maintain the best personnel, promote high professional standards, and increase productivity, Mr. Joyce established a caring atmosphere that still exists today.

Throughout the 1980’s, the Company continued to grow, offering services and products through three major groups: Residential, Commercial, and Design/Build. During the 1990’s, Hugh E. Joyce passed the torch to his son, Hugh A. Joyce. “Hugh, Jr.” launched the company toward the twenty-first century with plans for growth and expansion. Using the solid foundation already established and the latest products and technology, the company continued to grow rapidly.


  • 401(K) with Company Match
  • Dental Insurance
  • Direct Deposit
  • Formal Ongoing Training Program
  • Life Insurance
  • Long-term Disability Insurance
  • Medical Insurance
  • Paid Vacation & Holidays
  • Short-term Disability Insurance
  • Uniforms Provided
  • Vision Insurance

IT Help Desk Specialist

IT Help Desk Specialist

The IT Help Desk Specialist will be responsible for providing technical assistance related to applications, hardware, cellular telephone, tablet and network-related issues. Candidates should have advanced-level knowledge of Microsoft Office 2013, Windows 7 and 10, and document management systems.



  • Provides principle telephone and remote assistance for users on all applications, hardware, cellular telephone, tablet and network-related issues
  • Provides principal support for the  telecommunications system, including instruction in phone use and dialing, maintenance of voicemail passwords and configuring conference calls
  • Provides 1st level Network/Server administration, including but not limited to Outlook account management, Active Directory administration (adding and removing user from groups and troubleshooting issues with Active Directory accounts) and shared drive administration (creating shared drives, modifying security levels, etc.)
  • Equipment deployment and set up for employees both in the office and the field.
  • Has a strong ability to effectively troubleshoot mobile devices including but not limited to Android, iPhone, and iPad


  • One to three years of experience supporting the latest version of the Microsoft Office application suite
  • One to three years of experience in a technical environment.
  • Help Desk Analyst certification a plus

Desired Skills & Experience:

  • Doesn’t avoid a challenge and is willing to step up to opportunity
  • Attention to detail is a MUST
  • Show us you can work/play well with others in and outside the team
  • Demonstrate a willingness to improve yourself and grow with the organization
  • Experience with various Antivirus software packages and remote access solutions
  • Microsoft Active Directory administration
  • Understand support tools, techniques, and how technology is used to provide IT services
  • Internet-related technologies, including – Registrars, SSL and hosting providers
  • Be driven to develop a solid “knowledge base” of best practices, problem resolutions for each of the above mentioned technologies

All employees must be able to pass our background check, drug-screen, and MVR driving record check.