James River Air Conditioning Company

Why Is My Sump Pump Not Working?

You’re probably asking this question because you’ve experienced some water in your basement during or after a heavy rain. There are a number of steps you can take to diagnose and fix the problem before the next storm hits.

sump pump

What are the main causes for a sump pump to fail & how do I fix them?

  1. The sump pump is not getting power.

  1. There is a problem with the float switch.

  2. The screen inside the pump is blocked.

  1. The discharge line has become clogged.

I think I fixed the problem but how do I test my sump pump to make sure it’s working?

First, make sure the sump pump is plugged back into the electrical outlet. Then dump enough clean water into the pump to raise the float switch and listen for it to start up. If you can, have someone outside to make sure the water comes out of the drainage pipe.

If you couldn’t find the problem or your sump pump is still not working after you test it, then it could be the pump motor is broken, the sump pump itself is defective, or there is a clog in the drainage line that you can’t access. In that case, just give us a call at (804) 358-9333 and one of experienced plumbers will be right out to make sure your sump pump is working before the next heavy rain comes! Learn more about us at www.jamesriverair.com.