Residential Customer Service Representative and Dispatcher (Part Time)

Essential Functions:

• Maintain the Service Technicians’ daily schedules and dispatch the technicians as service calls are completed.
• Schedule return trips with customers when parts are in.
• Manage large amounts of incoming calls
• Input technical service calls and confirm client details
• Generate sales leads and service opportunities
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times.
• Other duties as assigned

 Qualifications and Preferred Requirements:

• High school diploma or general education degree (GED)
• Advanced customer service skills
• Ability to multi-task
• Geographical knowledge of service area or map reading skills
• Intermediate computer skills (including MS Word, Outlook, and Excel knowledge)
• Related experience and/or training in customer service, dispatching or project management or equivalent
• Service industry dispatch experience (preferred)
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices.
• All successful candidates must be able to pass the required background check and drug-screen.

Schedule:

There are two position openings:

• Saturday – Monday 7:30 am – 4:30 PM
• Saturday & Sunday 7:30 am – 4:30 PM 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10-25 pounds, and on rare occasions, move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Don’t let this opportunity pass you by! If you are looking for an opportunity for growth and advancement, James River Air is the place for you! Think you have what it takes to showcase your talent in this industry? Apply today!