After unexpectedly having to replace our upstairs heat pump, James River Air did a great job in diagnosis of the problem, quickly gave us options ranging from a band aid fix to a full replacement. The options were thoroughly explained with no sales pitch, just facts. We selected a complete replacement, and added replacement of old ductwork. The installation went great. The crew was professional, polite, and were clearly expert at their jobs. The areas where they worked looked better than before they started. The new system is outperforming the old system by far.