Author Archive for jracadmin – Page 2

Dirty Sock Syndrome

dirty_sockIf you smell something when your A/C first starts up and / or when your heat pump goes into defrost…

From the Desk of Tom Pugh, Residential Service Manager

Dirty Sock Syndrome is a product of the environment.  Where you live can have a lot to do with whether or not you will have Dirty Sock; it is not the equipment’s fault.  That being said, we sometimes have clients experience Dirty Sock after installing a new unit.  They’ll tell us that they never smelled it with the old unit; it’s just since the new unit was installed.  They are correct!

The new evaporator coils are larger and run at a warmer temperature because of government mandates for higher SEER ratings.  This 2-3° difference has opened up a new can of worms.  It is estimated that up to 2% of all HVAC systems in North America have Dirty Sock Syndrome.

The cure is not always simple.  One way to eliminate the problem is to coat the coil with a sealant that will prevent the microbiological growth from adhering to the coil.  The sealant makes the coil slick.  Another way is to install indoor air quality accessories, like a UV light or bipolar ionization system.  These can come with a cost of $1,000-$2,000.

Bottom line:  the bacteria / microbiological growth is a nuisance for the homeowner, but can be treated.  Contact us today if you’re experiencing Dirty Sock Syndrome – we can help!

Whole-House Dehumidification Systems

One product we like to recommend to our clients is a whole-house dehumidification system.  When you’re looking at ways to increase your comfort during the humid summers in Richmond, one of these can make a huge difference.

A well-insulated, tightly-built home, while efficient, can trap moisture, causing a sticky feeling, window condensation, odors, and uncomfortable conditions.  A whole-house dehumidification system removes that moisture, and unlike a portable dehumidifier, it doesn’t require manual emptying.

While your air conditioner can bring your home’s temperature down to where you set it, it can’t always remove the humidity down to a comfortable level.  Without a dehumidifier, you might find your home is at your desired temperature, but you’re still uncomfortable!  On the other hand, with a dehumidifier, you may actually be able to turn your thermostat up and run your air conditioner less, saving on cooling bills, because the dehumidifier costs less to run than the air conditioner.

We install several major brands of dehumidifiers, including Honeywell and AprilAire.  They require little maintenance, usually just a filter change once per year.

Contact us today for more information!

Snow & Your Home Heating System

Please remember to make sure snow doesn’t affect your home heating system’s operation!

  • Make sure your gas flue vents are free of snow.  High-efficiency furnaces use PVC exhaust piping which must be kept clear of snow.
  • Brush any ice off your outdoor heat pump units.  Never try to pick ice off with a sharp tool of any kind!

Give us a call if you have any other questions or would like to set up a service call! 1-800-COMFORT.

Cold Weather Tips

Cold weather is here again, so it’s time again for us to give you a few tips on keeping your home safe and warm.


  1. In extreme conditions, leave your faucet dripping to guard against frozen pipes.
  2. Keep cabinet doors open in extreme cold so that warm air can circulate to the pipes.
  3. Turn the light on in the crawl space.
  4. Put a cover over any outdoor water spigots.


  1. Make sure your filter is clean.
  2. Don’t turn the thermostat up because it’s colder outside; leave it at the same temperature you normally have it set on.
  3. Get your unit(s) checked a minimum of once per year for proper, safe operation.
  4. Make sure your unit is clear of snow and ice.  Never try to remove ice from your unit with sharp objects or tools of any kind!

Need more tips?  Give us a call at (804) 358-9333 or send us an e-mail through our Contact Form!

Time to Clean Your Chimney!

santa_clausThis is just a reminder that if you use your chimney, you should have it checked out by a qualified chimney service.  For your family’s safety, it’s important to make sure it’s free of dangerous creosote deposits and other debris.

In addition, if Santa goes down your chimney and gets all dirty, he’s likely to put you on the naughty list.  You don’t want, do you?

James River Air does not provide chimney cleaning services, but we often work with Chimney Saver Solutions and think highly of them!

Join Us on the Fan District Holiday House Tour!

Hugh with Kat

Unwrap a Richmond Tradition, December 12-13!

Board the James River Air Conditioning trolley as you tour homes during the 2015 Fan District Association Holiday House Tour.

The tour takes place December 12th and 13th from 1 PM – 6 PM.  Tickets are $25 in advance or $30 on the day of the event.  Purchase tickets online or at the below locations.

Retail Ticket Locations for Advance Tickets

Advance in-person ticket sales will be available at the following retail locations will be available for $25 per ticket; these tickets are now on sale.  Cash or checks only, except at the Martin’s Food Market locations (which will accept credit cards).  Advance ticket sales end at the close of business on Friday, December 11th.

Strawberry Fields, 423 N Strawberry Street

Shops at 5807 Patterson Avenue, 5807 Patterson Avenue

Black Swan Books, 2601 W Main Street

Tweed, 11743 W Broad Street

Martin’s Food Market Locations:

  • The Village, 7035 Three Chopt Road
  • Carytown, 3522 W Cary Street
  • Stratford Hills, 7045 Forest Hill Ave
  • Westpark, 9645 W Broad Street
  • Chesterfield Town Center, 11361 Midlothian Turnpike, across from Chesterfield Town Center

Day of Tour Ticket Sales

Day of Tour tickets are $30 per ticket.

Tickets will be sold during tour hours at the following locations:

Retreat Doctors’ Hospital, 2621 Grove Avenue

Greenfield Residences at Monument Avenue, 501 N Allen Avenue

Strawberry Fields Flowers and Finds, 423 Strawberry Street

Martin’s Food Market Locations:

  • The Village, 7035 Three Chopt Road
  • Carytown, 3522 W Cary Street
  • Stratford Hills, 7045 Forest Hill Ave
  • Westpark, 9645 W Broad Street
  • Chesterfield Town Center, 11361 Midlothian Turnpike, across from Chesterfield Town Center



Toys for Tots Collection Center

James River Air is proud to once again be a collection center for Toys for Tots.  Bring your new, unwrapped toys to our office at 1905 Westmoreland St, Richmond, VA 23230.

Pictured below is Hugh Joyce along with our Warehouse Manager, Staff Sergeant Ian Dilmore.  Ian is an enlisted United States Marine.

Richmond Toys for Tots James River

60-Ton Air Handler Install

Here’s some great pics taken by our Commercial Service Install Supervisor of an installation of a giant 60-ton air handler for one of our commercial clients!

Thank you, Veterans!

James River Air Conditioning salutes all the brave men and women that have fought to protect our country!  We’re proud to have a number of veterans on our staff, and appreciate all that they’ve done for us.  Please join us in wishing all veterans a Happy Veterans Day!

Veteran's Day 2015


Richmond Times Dispatch – “The Best” Winner

Thanks, Richmond Times Dispatch readers, for voting us Best HVAC Company!  It’s our mission to delight our clients, and we always enjoy hearing that we’re succeeding!

Best HVAC RVA The Best Winners