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Testimonials

Don’t just take our word for it!

We’ve gotten a LOT of positive feedback over the years. See below for a sample of what other people have been saying about their experience with James River. If you want to see a whole lot more, we would be happy to show you! Just give us a call!

“I got 3 estimates on replacing my old heat pump. James River came in with the best price and better equipment. The installers were on time and did the entire job in a day. They were clean and did not leave any trash or junk in the yard or in the house. They were very helpful explaning my new thermostat and how the new system would work. Very professional.”
— Susan – Midlothian, VA

“I wanted to take a moment of your time to convey to you my appreciation of your company and your personnel, who have not only confirmed my trust that I placed in them when I made the decision to go with James River, but also made me question why it took me so long to find James River in the first place.”
— Paul Collier, District Manager – Richmond, VA

“After one of our hottest weeks in June, I came home on a Saturday night to a house with no AC!!!! it was over 85 degrees inside and I was worried that it would take me days to get someone out to do the repair… And we would all melt in the meantime.

I checked Angie’s List and decided on Sunday just to call around and leave messages so that I could start getting calls back and perhaps start the quote process on Monday. I was very surprised to have someone actually answer the phone 7:30am SUNDAY MORNING at James River!!!!!!! Not only did they answer, but he thought he could have someone come out that very day! On a Sunday!

By 3pm I had my air conditioning running again. I didn’t even bother with getting multiple quotes because I felt like the price was so fair…especially given how responsive they were! They also have a maintenance program that gives you 30% off repair work! You have up to 30 days AFTER your repair to sign up for this program and STILL get the discount on your previous repair work. GREAT deal!

I was incredibly impressed with this company….especially given the lack of customer service that seems to have become so common these days! Thank you for your great response and professionalism…. I REALLY do appreciate it!”
— Kate – Richmond, VA