Trouble ShootingTips

Choose your type of equipment:

Heat Pumps or Air Conditioners
Furnaces
Humidifier
Thermostat
Duct System

Place A Service Call
Home | Residential  

Heat Pumps And Air Conditioners

No Heat or Cooling (No Air Flow)

• Check fuses or circuit breakers
• Make sure the thermostat is in the 'ON' position
• Make sure that nothing is blocking the vents
  

No Heat or Cooling (Air Flow)

• Check to make sure that the vents are not obstructed
• Check the air filter
  

Ice On Outdoor Heat PumpUnit (Frost Only)

• Normal - Should defrost every 90 minutes +/-
  

Ice On Outdoor Heat Pump Unit (More than 1/2 inch)

• In freezing rain, this would be normal
• Put the system switch on the thermostat to emergency heat
  and call for service if ice continues to build
  

Steam From Outdoor Heat Pump Unit

• Normal during defrost cycle
  

High Energy Bills

• Call For Service

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Furnaces

No Heat

• Check oil / gas service
• Make sure the system switch on the thermostat is
  in the 'ON' position
• Check fuses and circuit breakers
  

Loud Air Noise From Furnace

• Check the blower - 'MAKE SURE POWER IS OFF FIRST'
• Check the air filter
  

Poor Air Flow

• Check the air filter
• Clear any obstructions from vents
  

High Energy Bills

• Call for service

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Humidifier

Low Humidity / No Humidity From Unit

• Make sure the water valve is turned on
• Check water line & in-line filter
  (Filter should be changed / cleaned yearly)
• Check water pad
• Check water injector
• Make sure bypass damper is open
• Make sure the humidistat is on and set to the
  proper humidity level
• Make sure the water line is attached to the hot water
• Run the fan continuously on the heating system
  

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Thermostat

Wild Temperature Swings

• Make sure the wall behind the thermostat is insulated so
  cold air or hot drafts don't affect it
• Make sure the thermostat is no getting hit with drafts
  from outside doors, windows, attic trap doors, etc.
• Check to make sure the thermostat is level and is properly installed

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Duct Systems

Hot or Cold Spots

• Check the system air flow damper settings
• Make sure all vents are clear
• Check system filters
• Make sure vents are not closed
• Check system fan settings

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